Legal

Refund & Cancellation Policy

Last updated: 28 June 2026

This Policy explains how cancellations, rescheduling and refund requests are handled for paid marketing consultations and advisory services provided by [Company legal name], trading as melency media.

1. Before a consultation takes place

If your consultation has not yet taken place, you may request cancellation or rescheduling by email. Cancellation requests received at least 24 hours before the scheduled session may be eligible for a refund, less any non-refundable bank, card or payment processing charges where applicable.

2. Completed consultations

Completed consultation sessions, audits, strategy calls and delivered advisory work are generally non-refundable because the service time, preparation and professional advice have already been provided.

3. Missed appointments

If the client does not attend the scheduled session and does not provide at least 24 hours’ notice, the session may be treated as delivered and non-refundable. We may offer one rescheduling option at our discretion.

4. Service not delivered

If we are unable to deliver a paid consultation due to our own scheduling issue and no suitable replacement time is agreed, you may request a refund for the undelivered service.

5. Refund processing time

Approved refunds will be processed to the original payment method where possible. The time for funds to appear may depend on the payment provider, card issuer or bank.

6. How to request a refund

Email billing@melencymedia.example with your name, invoice number, payment date, booking date and reason for the request.